*For Allianz Windscreen Replacement on-the-go. Terms and conditions apply
Non-Motor claims charter
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Type of Claims
Fast Track Tier
Claim Amount (RM)
Turnaround Time
Claims Offer/Payment
Interim Offer^{*}
Fire, Miscellaneous & Engineering
1
Less than 5,000
72 hours from receipt of complete documents
Not available
2
5,000 – 50,000
14 days from claims notification
12 days
3
50,000 – 100,000
21 days from claims notification
19 days
4
100,000 – 300,000
28 days from claims notification
26 days
Non-Fast Track
More than 300,000
7 days from receipt of Adjusters report
14 days
Marine, Public, Liability & Personal Accident
1
Less than 5,000
72 hours from receipt of complete documents
Not available
Non-Fast Track
More than 5,000
7 days from receipt of Adjusters report or complete documents
When it is necessary
Claims made easy
At Allianz, we are committed in ensuring that your insurance claims is made easy every step of the way so you can continue focusing on what's truly important in your life.
For the fastest service, you can cancel your plan by visiting our online plan management tool. For a full refund of your premium, you must cancel within 15 days of your plan purchase (depending on your state of residence) and must not have filed a claim or departed on your trip.
Allianz Global Assistance makes it simple. You can file a claim on the phone, by mail, online or using the TravelSmart app. Describe what happened, explain your losses, and upload supporting documentation, such as your travel itinerary and receipts.
Gather any documents that support your claim. This might include receipts, official reports, medical records, photos, or other required documents. Our claims experts will closely review these documents to fully understand your situation and confirm your losses, so it's important to gather as many details as possible.
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