Lafayette Home Depot Store Reviews, Pg 13 | Lafayette, LA 70503 (2024)

hard to find people on sundays to help

no one around to help with drywall...lesson learned always bring a helper

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Item for odd purpose

Needed window a/c side vinyl panels. Found item on line with no problem (ac 205) and forgot to see where they were in the store. Asked an associate , told me almost to the step where they were. Needed a piece of lumber cut, for such a routine job, the associate was upbeat and very helpful. Survey asked if my trip was fun, I do not consider having to buy repair items fun since it means I will have a chore to do, but The Home Depot made it as pleasant as possible. Yes, the store is recommended.

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Rude Associates

After finding a such great deal on a clearanced grill, I decided I had to buy it since it was the last one. I was not sure whether or not it would fit in my trunk but decided to give it a try. After several attempts to try and fit it in my car trunk, I finally gave up. I had at least 3 employees walk past me and never offer to help. I brought it back into the store and asked the cashier if it could be held for me till the following day since I live 45 minutes away and and I would come back the next day and pick it up in my truck. I was told that they could not hold it for that long so I asked if someone could help me take the base of it off, so I could fit it in the trunk. After waiting around approximately another 5 minutes and a lot more frustration, I had a young man come up to me and asked what I needed. I explained to him the situation and told him I needed help taking the base off, to which he rudely asked me, do you have a receipt? I finally found it and showed it to him and he said he could try. After 1 lossy attempt at 3 screws he gave up and told me whoever put it together at the store, tightened the screws down to much. I then decided to call a friend from my hometown to come pick it up 45 minutes away. I quess what I should have done was just got my money back and avoided so many rude employees. Home Depot got the last bit of money they will ever get from me even if, it is a great deal on a much needed clearanced grill!

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Very good experience because of Julia

I went into your store to get a couple of packing boxes. I found one quickly, yet I needed assistance to find the other. Julia was available, she did an outstanding job assisting me.Great job Julia!

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Customer Service

I hope I spell his name right, Rowland (sales person ID REM3255 on paperwork). He always has a smile when we shop, very happy and helpful. I recently bought a appliance and he was helpful. I saw it at least 3 other places. But because of the customer service and help I get at this location I went back. He did all the work, brought the paperwork with us to the front and helped me find another item I needed. We enjoy the assocates at this location. Happy and very helpful. I hope a manager lets him know: what he is giving is Excellent customer service. I went in for one item really I could have gotten anywhere and walked out with items from two other areas and the delivery. Great Job!

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Good store experience

Store was clean and found what I was looking for. Cashier courteous

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Great store experience!!!

When you walk in, you just smile because everyone just welcomes you and asks how your days going and is willing to help you and the fact it's so clean you just can't help but go back!!

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Always an easy shopping trip

The people are helpful and everything is easy to find.

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My experience with this location

In this store I've found most of the associates to be friendly and helpful. Many times in different stores you normally wonder around aimlessly trying to find an associate. In this store, that was not the case, all the employees were very knowledgeable about their product. If they weren't able to give me an answer they would tell my truthfully that they didn't know and would find someone who does. I will continue to use this location for future use. Continue with your great service, and I can guarantee you'll have me as a customer for life.

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great store experience

Very clean store and helpful people will recommend

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Great service!

there is always an associate willing to help guide me in my search of products

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great store and very helpful

Store was very well organized and very helpful. .I'm very satisfied

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MY DIY Store

My store for all my do it yourself projects. Has all the "stuff" I need.

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Great store associates!

I needed a plumbing fixture and I really had no clue what I needed to solve my problem. The store associate, Roland, who helped me was thorough and knowledgeable and helped me find everything I needed. Great experience overall!

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Super selection and smart employees

Store associates are almost always very smart and helpful. Some are experts in their fields and some aren't but will use all the tools they can to get the information you need. Really appreciate their help and especially when they are so nice about it! We have built a shop, two rooms and renovated the entire house all through Home Depot, which have made it easy and fun. Thank you so much for keeping a great inventory and everything we need!

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Excellent Customer Service

I was in the store getting items for my front lawn. The lady associate in the Garden Dept was helpful in not only loading my car but, with answering questions that made my shopping experience easier.

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Paint dept!!!

Took several calls for help in paint dept!!! I'm not sure of her name she came from desk across paint dept I think she was schedule for lunch put she came and mixed the paint first 2 cans was wrong color put she continued until she got it right Thank You (I LOVE SHOPPING AT HOME DEPT I'M NOT SURE WHAT HAPPEN THAT DAY)

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Great store

Everything was stocked. Associates were friendly and helpful.

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Great visit. Always fun to visit and shop.

The associate in tools was very helpful and knowledgeable. Also, the cashier in Customer Services was extremely friendly and in great spirits.

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Great store experience

The store was very clean and well lit. The associate that helped me was very nice, friendly & knowledgable. I would definitely recommend home depot to others.

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Always a pleasant experience

I am always able to find what I need as well as many other things when I shop here. The store's staff is always very helpful and everyone wears a smile.

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Love This Store!

The store was clean, the products were easily found and the associate who helped us was friendly, knowledgeable and made the shopping experience that much easier.

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Great experience and friendly associates!!

The store was clean and the sales/clerk associates were very friendly and helpful!!

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Easy like Sunday morning!

Found this store simple to navigate and liked the wide variety to choose from. enjoyed my stud finder, but enjoyed the price even more. I wouldn't think twice about shopping from them again

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Great Customer Service!!

An associate named John who was in the middle of working on something, stopped to give me assistance. He wasn't sure about the tool I was looking for, but immediately looked on the Home Depot App and found exactly where it was in the store and walked us to it. It was an easy trip and saved us a lot of time.

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Great experience at store

Had to pick up some sod and cypress mulch. Price was better than competition. Did not take long to check out. Cashier and associates were very knowledgeable and friendly. Access to lawn and garden products is easy, especially when the associates are not lazy. These guys had me loaded in 5 minutes. Even had crew working on canopy covering the garden area; their equipment was not in the way and they were professional in the way they were working.

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Sales Associate

Sales Associates were extremely helpful and ready and willing to move your through the checkout line. Best experience I have had at Home Depot.

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Great store experience!

Associates were great and and products were available as noted on the website.

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Great Service & very helpful customer associates

Helpful associate loaded mulch for us without asking.

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Store employees are very helpful and Veterans get a discount.

I was very happy with the help from the store employee who helped with the loading of the garden products on the store cart and loading the products in my truck. I was great to be able to talk to someone in English and Spanish.

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