Frequently asked questions
In My Allianz you can only change one login credential in any 24-hour period for security reasons.
If you need to change both credentials at the same time, give us a call on 13 1000 for assistance.
Your account may be locked or there may be another reason why your credentials don’t work. Give us a call on13 1000 for assistance. We're here to help.
If you can’t see all your policies, give us a call on13 1000 for assistance. We're here to help.
All policies
Yes,you can update your payment details quickly and easily using My Allianz.
For all policies bought before 9 September, 2021:
Log in to My Allianz and follow these steps:
1. Click 'My Policies'
2. View Policy Details
3. Select 'View Payment Details'
4. Update Payment Details
For Motor Insurance policies bought after 9 September, 2021:
Log in to My Allianz and follow these steps:
1. View 'My Details'
2. Select 'Wallet'
3. Select the details you want to change
For all policies bought before 9 September, 2021:
Log in to My Allianz and follow these steps:
1. Click 'View Policies'
2. View Policy Details
3. Select 'Confirmation of Insurance'
For Motor Insurance policies bought after 9 September, 2021:
Log in to My Allianz and follow these steps:
1. Click 'All Policies'
2. Select 'Documents'
3. Select 'Create Certificate of Currency'
We’re sorry you’re thinking about leaving us. You can cancel your policy at any time by calling us on 13 1000.
Before you call us, it’s a good idea to review your policy so you’re familiar with how our cancellation process works. Make sure you have your policy details ready for our consultant. They’ll need to confirm your details over the phone.
If you’re looking for ways to manage your premium, you might like to consider:
- increasing your excess to lower your premium1
- changing your payments from annual to monthly
- getting a ‘policy health check’ to review your cover with one of our consultants
Depending on your policy, other options may be available. Talk to us about your cover, we’re here to help.
There are cooling-off periods from the date you bought your policy, so you can cancel it if you change your mind.
During the cooling-off period, we’ll refund your premium as long as you haven’t made a claim or don’t need to make a claim. We may deduct government charges we can’t recover.
For Travel Insurance, we won’t give you a full refund if you’ve started your journey.
Cooling-off periods vary depending on your insurance policy:
- Boat, Business, Caravan and Trailer, Home, and Travel Insurance: 14 days
- Car Insurance: 21 days
- Life Insurance: 30 days
No. We won’t charge you a cancellation fee.
If you’re eligible for a refund, we’ll refund most of the premium covering the rest of your period of insurance. We may deduct a pro rata proportion of the premium. This is for the time you were insured and any government taxes or duties we can’t recover.
For example, if you pay your premium annually, but cancel it after six months, we’ll refund you for six months. If you pay your premium monthly, we’ll deduct the number of days you were insured with us that month.
Note: If you’ve made a claim or you need to make a claim, this may affect your refund. Where we’ve agreed to cover a total loss claim, you won’t be eligible for a refund.
For Travel Insurance, we’ll calculate a partial refund. This will be prorated from the date you asked us to cancel your policy until the end date of your policy. If you’ve already started your journey, you won’t be eligible for a refund.
For further information, see the relevant Product Disclosure Statement (PDS).
The timeframe for receiving a refund can range from a few days to a few weeks. It depends on the circ*mstances of your cancellation, such as your payment method, any outstanding balances or open claims. It’s best to contact us, or your Allianz Insurance agent, to confirm your eligibility and the refund process for your policy.
If you want to cancel your CTP Insurance, you’ll need to cancel your vehicle registration first. When you’ve cancelled your vehicle registration, you’ll receive a deregistration confirmation letter. We’ll need the confirmation letter before we can process your cancellation and refund any unused portion of your premium.
You can cancel your policy if you’re the policy holder. The policy holder is the person named as the insured on the insurance policy.
We can cancel your policy where we need to by law. This is only likely to happen if you’ve broken our terms and conditions.
Without your request, we only cancel policies if we need to by law. Here are the main reasons why we may cancel policies:
- Non-payment: if you miss your scheduled premium payments. Let us know if you’re struggling to pay your premium instalments on time. We can work with you to find a solution.
- Incorrect information: if you’ve given us incorrect information about your personal circ*mstances or the insured property.
- Changes to your details: if you haven’t told us about changes to your personal circ*mstances or your insured property and we can’t reach an agreement with you.
- Fraudulent claims: if you make any fraudulent claims.
- Any other breach of our terms and conditions: if you don’t comply with our terms and conditions as set out in the relevant PDS.
For further details, see the relevant PDS for your insurance product.
If you cancel your policy, we’ll send you a confirmation notice by email to tell you when your cover ends. Your cancellation will usually be effective 14 days from the date of your confirmation notice. For further details, see the relevant PDS.
If we cancel your policy, we’ll give you notice in writing before the cancellation date either in person, by email, or by post. Our notice period is three business days.
Life can change without warning, and insurance can help you look after the things you love. Check your cancellation details and your new insurance policy carefully to make sure there are no gaps in your cover. Make sure you’re not underinsured as this could result in out-of-pocket expenses if you need to make a claim. It’s important to make sure you take out adequate cover that suits your needs.
Motor Insurance policies purchased after 9 September 2021
You can amend your vehicle or parking address online. Note: if you need to make these changes to policies bought before 9 September 2021, give us a call on 13 1000
Yes. Log in to My Allianz and click‘Get a quote’ to get started.
