Pros and Cons of isolved 2024 (2024)

isolved makes payroll easy.

isolved allows me to schedule employees days, weeks, and months in advance based on availability.

isolved stores documents indefinitely.

isolved made changes to their colors which has made navigation difficult as there is little contrast within menu items.

The isolved People Cloud app does not offer the same features as the core view for employees.

Employees find the scheduler function on the app hard to read and use.

onboarding

payroll management

general reporting

benefits set up is pretty complex for small business

more reporting capabilities - maybe an advanced report writing wizard.

There seems to be a lot of work to do for the PEO space

Quarterly Return Prep and Filing

Tax Deposits

A2A Transmissions for Tax Return filing

Client Report and Return access

Certain screens have the PERIOD END DATE before the PERIOD BEGIN DATE. Example: Payroll Run Schedule. It causes confusion and frustration for every team member we have.

Ability to email an encrypted report to clients

Multi-State Taxation

Job Costin

Payroll Processing for multiple pay groups

Multiple users with different security access

Time Keeping

Mobile app for employees

Onboarding and updating for legal changes to documents

ATS

Reporting- an abundance of pre-canned reports and a report writer

Ability to be customized

Scheduling

Performance Management-The platform is great, but I would like the cycles to be automated.

Limiting the tables needed to update for Job Costing

exceptional and knowledgeable customer service team

outstanding time efficiencies

seamless integration

none

none

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Onboarding

Payroll

Employee Experience

Helping people learn and grow in the HR field

AI when it comes to rating employees on their platform isolved Hire

Response time when needing help

Payroll

Ease of Use

Information Dissemination

Fast customer service responses

Competent advice and service

An ability to cut through the weeds and solve problems

Service with a smile

The reporting module is clunky and takes a while to navigate

I find the reminders that don't go away and don't apply irritating

HR coordination

Payroll processing

Payroll tax services

Make the web portal more user friendly

Payroll and payroll support

Onboarding - easy for employees

Applicant tracking

make other platforms more useful for smaller companies - for example - Share and Perform

Some products are so robust that they aren't as easy to use as they should be. The training for share and perform was overwhelming and I don't think my employees would use it

The reporting functions could be a little more user friendly

Tax Filing

Compliance

Payroll Customization

Multi-State Processing

Time Keeping

Onboarding

Scheduling needs to be built out further to compete with single scheduling platforms in the industry

The Benefit platform needs a number of items. The reporting out of the system is not great which has caused us to switch over to using Employee Navigator. We would prefer to use the isolved system, but as a benefit broker, trying to get the accurate information out, is not reliable.

The window redesign has made it more difficult to make edits or changes as now there are 3-5 clicks to add accrual plans or edit eligibility rules where before there was one.

Excellent support

User friendly

Very intuitive

Mobile app seems to have issues, especially with Android platforms.

Employee messaging: I would like it to be more visible.

I would love to have text messaging available for reminders

Easy payroll processing

Can edit reports to include things other systems cannot

The system is customer-friendly

Bugs

Better rollouts on updates to systems

More testing before they implement new ideas

Adjustments to the MFA logins

Big data report functionality

configurability

isolved university learning

some of the articles are out of date

some modules like share and perform are not similar to how isolved works

Payroll is easy, and reports are fine with customized options

advertise on the job site and attract candidates

customer service is always great, reliable, up to the point

Employees always have problem log in. System gives error code to them on their phone, both apple and andriod

no integration with Toast POS. i had to type in the numbers for Payroll every time

isolved university has great information, but training employee is hard. not sure if it has more Spanish class or subtitle yet, it would be great if it does add more.

Employee sometime has problem on onboarding, the system doesn't let them go to the next step. I had to ask employee to sign out and sign in again, and play with it to get it pass to the next page. this happens a lot when they try to fill the tax info.

Tax Withholding & Filing

Data Tracking

Ease of Use

Time Keeping - make this an easier to use product

Time Off Request - testing of approval chain before implementation

Multiple Notifications - need to close out documents as read over multiple companies

Timekeeping

Payroll process

LMS

Sometimes a little clunky

Onboarding could use some improvement

Not as intuitive as other platforms

Quarterly Reports - never found an error

Payroll weekly, prints reports & mails ontime.

Absolutely wonderful customer service

No problem too big or too small.

I wish we could customize some of their reports & save them for our own so we wouldn't have to search each time one is needed.

Re-title some of the reports & heading for the stored reports.

Responsive support team

Connections with other things like benefits and timekeeping programs

Customizable reports and great standard pre-built reports

Customizable reports could be a bit more intuitive and open

Could offer more guidance and knowledge about setting up as a foreign corporation

The roles in iSolved could be improved

Tracks changes to an employees record

Streamlines the OE process

Some access to areas needed is limited unless you have them turn on access - you can't do it yourself.

Time Keeping tool is easy for employees to use and for managers to approve time.

Payroll processing is easy to use and accurate.

Reporting tool is great for creating any reports you need quickly.

University is also good to help educate employees, managers and other admin users.

There are some features they don't have, but if you send a suggestion they try to incorporate it into future upgrades.

Imports time right into payroll

Tracks benefit elections and handles deductions

Report writer could be easier to navigate

Could have a more thorough employee profile

Assists in benefit enrollment

Managing employees time

Assist in candidate search

Manages HR documentation

Would like to see the FMLA section more integrated so that I didn't have to send them information that was already within the system.

Our expense processing has been easier.

Payroll is pretty good.

The LMS is not as advanced as we had hoped.

Performance reviews take some adjustment.

Sometimes deleting or correcting punches is hard for supervisors.

Customer service is wonderful

Custom reports have been most helpful to get the information we need

The ability to assign locations for us to get specific financial information for our sites

The site seems to be down or glitch more often than we'd like