Understanding the Claims Process | Allianz Global Assistance (2024)

Insurance benefits underwritten by BCS Insurance Company (OH, Administrative Office: 2 Mid America Plaza, Suite 200, Oakbrook Terrace, IL 60181), rated “A” (Excellent) by A.M. Best Co., under BCS Form No. 52.201 series or 52.401 series, or Jefferson Insurance Company (NY, Administrative Office: 9950 Mayland Drive, Richmond, VA 23233), rated “A+” (Superior) by A.M. Best Co., under Jefferson Form No. 101-C series or 101-P series, depending on your state of residence and plan chosen. A+ (Superior) and A (Excellent) are the 2nd and 3rd highest, respectively, of A.M. Best's 13 Financial Strength Ratings. Plans only available to U.S. residents and may not be available in all jurisdictions. Allianz Global Assistance and Allianz Travel Insurance are marks of AGA Service Company dba Allianz Global Assistance or its affiliates. Allianz Travel Insurance products are distributed by Allianz Global Assistance, the licensed producer and administrator of these plans and an affiliate of Jefferson Insurance Company. The insured shall not receive any special benefit or advantage due to the affiliation between AGA Service Company and Jefferson Insurance Company. Plans include insurance benefits and assistance services. Any Non-Insurance Assistance services purchased are provided through AGA Service Company. Except as expressly provided under your plan, you are responsible for charges you incur from third parties. Contact AGA Service Company at800-284-8300 or 9950 Mayland Drive, Richmond, VA 23233 or customerservice@allianzassistance.com.

Understanding the Claims Process | Allianz Global Assistance (2024)

FAQs

How do I get a full refund from Allianz? ›

For a full refund of your premium, you must cancel within 15 days of your plan purchase (depending on your state of residence) and must not have filed a claim or departed on your trip. Premiums are non-refundable after this period.

How long does Allianz take to process claims? ›

Upon receipt of the required documents, we will process your claim within 10 business days or within the applicable state requirements.

How do I check the status of my Allianz Global Assistance claim? ›

It's easy to check your claim status anytime online. You can also call us at 1-888-497-6992. Having your claim number will make it faster to find your status. Keep in mind that filing a claim isn't a guarantee of payment.

Is Allianz easy to claim? ›

Allianz Global Assistance makes it simple. You can file a claim on the phone, by mail, online or using the TravelSmart app. Describe what happened, explain your losses, and upload supporting documentation, such as your travel itinerary and receipts.

Does Allianz pay out claims? ›

Depending on the incident and type of cover you have, we may organise to repair or replace your car, or pay out your claim. We finalise your claim, to help keep you moving.

Why do insurance claims take so long to process? ›

Investigating Submitted Claims

Investigating an accident can take considerable time. Insurance companies often have to do their own investigating when it comes to determining liability. This includes collecting information about a submitted claim, reviewing evidence, and other tasks.

How long does it take to hear back from Allianz? ›

The hiring process at Allianz takes an average of 21.14 days when considering 152 user submitted interviews across all job titles.

What does Allianz Global Assistance do? ›

Allianz Global Assistance is a world leader in the travel insurance and assistance industry because we really do help people—anytime, anywhere. As a principal provider of travel insurance, corporate assistance, and concierge services, we can help our customers find solutions to any travel-related problem.

How do I contact Allianz Global Assistance? ›

You can connect with the Allianz Assistance team 24 hours a day, from almost anywhere in the world, via the free Allyz® TravelSmart app or by phone. In the United States, Canada, Puerto Rico and the U.S. Virgin Islands, call 1-800-654-1908. In all other locations, call collect 1-804-281-5700.

How much is the Allianz assistance fee settlement? ›

For all Defendants, AGA has agreed to a $19.75 million Settlement Amount, from which aggrieved Class Members may receive Cash Payments. Claim by January 25, 2024, to receive an Allianz Settlement Payout.

How long does it take Allianz to pay out? ›

Claim payments are issued by us right after your claim is processed: however, please note that, depending on the bank transaction timelines, the payment can take up to 10 working days to appear in your bank account.

What is Allianz weakness? ›

Allianz Weaknesses

Heavily dependent on automobile market. Stiff competition with other major players.

Does Allianz give full refund? ›

Good news – you can purchase a plan, read it cover to cover, and if you aren't completely satisfied, you can request a refund within 15 days of your purchase, as long as you haven't started your trip yet or initiated a claim.

How do I get a full refund on a flight cancellation? ›

If the booking was made between 10 and 26 hours, it should be cancelled 8 hours prior to the flight departure time to avail your flight ticket cancellation refund. If the booking was made between 26 hours and 91 days, it should be cancelled 24 hours prior to the flight departure time.

How do I ask for a full refund? ›

Aim for a polite, respectful, and positive tone in your letter. Specify key details like the product name, order number, and item price. Explain why you're returning the item in a clear, direct way. Note if you want a refund, replacement, or some other kind of compensation.

How do I get a full refund from travel insurance? ›

If your travel insurance policy has a money-back guarantee or review period, you can cancel for any reason and receive a full refund within the timeframe if you haven't filed a claim or departed for your trip yet. But you won't get a premium refund if you cancel your policy after the review period.

How do I get a refund on my insurance premiums? ›

The law allows the policyholder to have 15 days as the free-look period from the date the policy document is received. During this duration, the policyholder is entitled to cancel the policy and get a refund.

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