Visa CEMEA. Home Page (2024)

International Medical & Travel Assistance

Your Visa card provides you with International Medical & Travel Assistance Service provided by International SOS.

This provides you with 24/7 complimentary services including medical advice and travel advice available to you before you travel and while you are travelling.

Before you leave home make sure you save the number for International SOS in your contacts for emergency calls.

For full details on this service please download our brochure.

See Also

Travel Insurance

WhatsApp (Please call us by telephone should you have a medical emergency!)

Scan QR code:

Click here

Go to your WhatsApp, compose a new message to +27 11 541 1068

Please note that WhatsApp channel is currently available only in English.

Insurance Benefits

Your Visa card may have a Travel Insurance benefit when you purchase travel tickets or make hotel reservations with your card. This benefit may extend to you, your spouse and dependent children
Your Visa card may have a Purchase Protection benefit for stolen or damaged goods purchased with your card
Your Visa card may havean Extended Warranty benefitthat extends the original manufacturer’s warranty for an item purchased with your card
Your Visa card may have other insurance benefits to protect you fromunexpected losses

Please click "Login", at the top right hand of the page, to provide your card information here to verify what benefits are available to you and the terms and conditions that apply.

Have a lost, stolen or damaged card? Need emergency cash or card?

Visa Global Customer Assistance Services associates are on stand-by. Visa will block your card (if the card number is known) and connect you with your financial institution/Bank. Following your bank approval, you can also get an emergency card replacement within one to three business days*. Alternatively, Visa can arrange for cash to be available at a location near you usually within hours of your bank’s approval.

Call one of our global Freephone numbers.

*Some restrictions/limitations apply

IMPORTANT INFORMATION REGARDING RUSSIA

Cardholder Update

Visa has suspended its operations in Russia, as was announced on March 5th, 2022.

Here’s what this means for cardholders:

Any Visa cards issued by financial institutions outside of Russia will no longer work inRussia.
All transactions initiated with Visa cards issued in Russia will no longer work outside the country.
Services and Benefits on this website will no longer be available for cardholders.
In case of any other card-related questions please contact your bank.

FAQs

How do I login to my Visa account? ›

To log into your credit card account, please visit your issuer or bank website. The website and toll-free number might be located on the front or back of your Visa card.

Keep Reading ›

What does cemea mean? ›

Central Europe, Middle East, and Africa (CEMEA)

Do I need insurance for international travel? ›

As a general rule, travel insurance coverage is not mandatory to travel. However, some countries require travel insurance to enter. Travel advisories change constantly and the country you plan to visit for your next trip may implement a requirement on short notice.

See Details ›

Is it worth it to buy travel protection? ›

When should you get trip cancellation and/or trip interruption insurance? If you would lose the money you paid for your flights, accommodations, rental car, or activities if you had to cancel or go home early, travel insurance that specifically includes trip cancellation and trip interruption is probably a good idea.

Read On ›

Which countries are CEMA? ›

Afghanistan, Albania, Algeria, Angola, Armenia, Austria, Azerbaijan, Bahrain, Belarus, Benin, Bosnia and Herzegovina, Botswana, Bulgaria, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Comoros, Congo, Democratic Republic Of The Congo, Côte d'Ivoire, Croatia, Cyprus, Czech Republic, ...

Read On ›

What is EMEA in Citi? ›

In Europe, the Middle East, and Africa (EMEA), our clients choose us for our global footprint, market position, in-country relationships, and the full range of solutions we offer.