Answers to Frequently Asked Questions | AAA Roadside Assistance (2024)

Answers to Frequently Asked Questions | AAA Roadside Assistance (1)

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Have questions about AAA Roadside Service?

Find answers to the most common questions about roadside assistance from AAA:

Does AAA Roadside Assistance cover rental cars?

Yes. As a AAA Member, you can request roadside service for any vehicle that you’re in, whether you’re the driver or the passenger.

Do you tip AAA drivers?

Tipping roadside assistance drivers isn’t necessary.

How to track or check the status of AAA Roadside Assistance?

Members who have opted to receive SMS text messages will receive a link once a tow truck driver has been assigned. Upon opening the link, the Member will receive an estimated time of arrival, and can track the driver’s progress in real time.

Members who have not opted in to SMS texts will receive an automated phone call once a driver is on the way.

Can I schedule AAA Roadside Assistance?

AAA does not offer roadside assistance scheduling at this time, but it is under consideration.

Does AAA work out of state?

Yes, you can call AAA for Roadside Assistance from anywhere in the United States.

Does AAA roadside assistance work in Canada?

Yes, AAA Members are covered in Canada.

Does AAA roadside assistance work in Mexico?

AAA does not offer roadside service in Mexico at this time. Before driving in Mexico, however, you may want to purchase Mexico Driver’s Insurance.

Does AAA work in other countries?

Roadside services are available to AAA Members in Canada and many other parts of the world. Visit the website of the AAA-affiliated organization in the country you’re planning to visit for information about coverage and benefits.

Does AAA cover RVs and motorcycles?

AAA offers several plans that will keep your RV and/or motorcycle covered when you're on the road. These Membership plans vary by state.

Arizona

  • AAA Plus RV: Covers both RVs and motorcycles at the AAA Plus level of 100 miles of tow.
  • AAA Plus Motorcycle: Covers motorcycles only at the AAA Plus level of 100 miles of tow.

Utah

  • Plus RV: Covers both RVs and motorcycles at the AAA Plus level of 100 miles of tow.
  • Premier: Covers both RVs and motorcycles at the AAA Premier level of 200 miles of tow for one tow, and 100 miles of tow for remaining tows.

Northern California, Nevada, Alaska, Wyoming, and Montana

  • Premier: Covers both RVs and motorcycles at the AAA Premier level of 200 miles of tow for one tow, and 100 miles of tow for remaining tows.

Can I use my mom or dad’s AAA card?

Only the person named on the card can use their Membership. However, if you live in the same household or are away at school, your parents can add you as a family member on their AAA account with all the benefits at a discounted rate. As a family member on their account, you’ll be entitled to roadside assistance as well as other benefits, such as discounts on travel and entertainment.

Parents can add a family member to a Membership by doing the following:

  1. Sign in to your account using your AAA login (email address) and password.
  2. Click the “Add Someone to Your Plan” link from the Account Actions column.
  3. Enter your family member's first and last name and click “Continue to Payment.”
  4. Submit your payment information to add your family member to your account.

How much do you pay for roadside assistance per mile beyond the maximum?

It depends on your AAA Membership. AAA Classic Members get 5 miles of towing for your vehicle or bicycle, while AAA Plus Members receive 100 miles of towing and AAA Premier Members receive all the benefits of Plus Members plus one 200 mile tow per household per year.

After that, charges incur at the then-current rates of the Service Provider for that area, and must be paid to the Service Provider at the time of service. Although these charges vary by location, the following ranges generally apply:

  • Alaska: $5 to $10 per mile
  • Arizona: $5 to $6 per mile
  • California: $10 to $15 per mile
  • Montana: $5 to $10 per mile
  • Nevada: $5 to $10 per mile
  • Utah: $5 to $10 per mile
  • Wyoming: $5 to $10 per mile

What does AAA Motorcycle Roadside Assistance cover?

AAA Motorcycle Roadside Assistance provides emergency services like towing, fuel delivery, flat tire service, and much more.

Does AAA Insurance include roadside assistance?

No, but AAA Membership is required to purchase AAA Insurance. AAA Membership includes AAA Roadside Assistance that surpasses competition in customer satisfaction and arrival times. Plus save up to 5% on your AAA Insurance just for being a Member.

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Answers to Frequently Asked Questions | AAA Roadside Assistance (2024)

FAQs

Can I use my AAA for a friend if I'm not there? ›

May my friend use my AAA benefits? No. A friend cannot use your membership to obtain AAA benefits. However, if you are riding in a friend's car or a rental car as the driver or passenger and have a breakdown, you may use your membership for Roadside Assistance at that time.

What is the farthest AAA will tow? ›

Here are the coverage details on AAA roadside assistance services: Towing: The Basic plan covers free towing to the responding tow truck's station, to a AAA-owned Car Care facility within 10 miles or to another facility within three miles. The Plus plan covers 100-mile tows and Premier adds one 200-mile tow.

Can I call AAA for a stranger? ›

Yes. As a AAA Member, you can request roadside service for any vehicle that you're in, whether you're the driver or the passenger.

What is best roadside assistance? ›

Compare Roadside Assistance
Top Roadside Assistance CompanyOverall RatingRoadside Assistance Award
1. Better World Club9.6Best Roadside Assistance Company
2. Good Sam9.5Best Roadside Assistance For RV
3. Allstate9.4Best Roadside Assistance Deals
4. Travelers9.3Cheap Car Insurance With Roadside Assistance
7 more rows
Mar 9, 2024

Can my wife use my AAA membership? ›

While your AAA Membership doesn't include your spouse, you can share the benefits you enjoy by adding your husband or wife to your Membership for as little as $44.99 per year, depending on your plan and location.

Are you supposed to tip Triple A? ›

Tipping is optional for just plain advice. Tipping can be done at the end of the trip or at the time of service, just keep is straight so that you are fair. Delivery of special items - If you request extra pillows or an iron, tip $1 per item received, minimum $2.

Why is AAA so expensive? ›

AAA insurance premiums tend to be more expensive than the national average because AAA doesn't write its own policies. Each regional club operates independently and sells insurance policies underwritten by different agencies.

How many toes do you get with AAA Premier? ›

With Premier: Receive 1 tow up to 200 miles per household and up to 100 miles on additional tows. Free rental car with tow in your Club's territory.

What is the difference between AAA and AAA Plus? ›

AAA Plus Membership offers world-class roadside assistance, discounts, travel benefits and other perks. You'll get all the same services you receive as a Classic member, plus additional benefits like: Up to 100 miles of free towing (4x per year). Free fuel delivery service, which covers the cost of fuel and delivery.

How much is the cheapest AAA membership? ›

AAA offers three basic types of Membership, ranging in price from $64.99 to $124.99 per year.

How many calls can you make with AAA? ›

Each member (Primary or Associate) in your household is allowed four Emergency Road Service calls per year. (If there are two AAA members in your household, each one would be allowed four calls for a total of eight.)

Why is AAA taking so long? ›

Because it's difficult to recruit an adequate number of drivers: even for AAA, despite the increased demand for tows. Mostly, tow truck drivers are working overtime. As a result, you must wait longer for a prompt response to get your car fixed rapidly.

Which is better, AAA or Allstate Motor Club? ›

Typically, Allstate offers better rates than AAA for prospective clients with credit scores of lower than 580. Drivers with exceptional credit — a score of 800-plus — should also lean toward Allstate, which typically beats AAA by $1,071 annually. View typical insurance rates by credit level for Allstate and AAA below.

What is the difference between roadside assistance and roadside recovery? ›

Roadside assistance: The most basic level, where a mechanic will attempt to fix your vehicle by the roadside or tow it to a nearby garage if necessary. Vehicle recovery: If your vehicle can't be fixed on the spot, this allows for it to be towed to a location of your choice.

What to do with a flat tire? ›

What To Do If Your Car Gets a Flat Tire
  1. Step 1: Find a Safe Location to Stop. ...
  2. Step 2: Turn on Your Hazard Lights. ...
  3. Step 3: Assess the Damage. ...
  4. Step 4: Call for Assistance. ...
  5. Step 5: Have the Tire Repaired or Replaced. ...
  6. Step 6: Prevent Future Flats.

How to use AAA digital card for family members? ›

Simple, each family member will have their own AAA Membership number and they can log into AAA.com. Once logged in they will see the buttons to down load their own card.

How to find AAA membership number without card? ›

Without Your Card
  1. Sign in to your account using your AAA login (email address) and password.
  2. Once you're signed in, click on “My Account” in the upper right corner of the web page.
  3. You'll find your AAA Member number under “Account Details.”
Jul 12, 2021

How do I remove someone from my AAA membership? ›

How do I remove a Member from my Membership?
  1. Please sign in at Mwg.aaa.com.
  2. On your dashboard please click on where it says "manage" under membership.
  3. To the left of the screen you will see a list of options, please click on where it says "manage family members"

How to add AAA card to Apple Wallet? ›

Download from the AAA Mobile App (Continue Receiving Plastic Cards)
  1. Tap on the profile icon in the upper-left corner of the home screen.
  2. Tap "View Card"
  3. Look for the black button with the Wallet logo that says "Add to Apple Wallet."
  4. Your card information will load for your review in the Wallet app.

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